During the time we have worked with HAE, they have helped us to improve our processes, increase retention levels and identify growth opportunities amongst new member populations. They were quick to absorb our culture and changed the way in which we think about engagement with our members. They possess the skills to bring about rapid process improvement whilst at the same time carrying in-house staff with them. We enjoy our working relationship with the Hall Associates team.

John Brindley, Membership & e-Services Director, Institute of Physics