Hall Associates showed an experience and expertise of membership organisations that enabled them to bring some fresh ideas into how ITMA thinks about its membership. They were able to quickly recognise the differences that exist within our specialist sector in the legal fraternity in contrast to other sectors that they have worked with and by doing so they were able to make reasoned suggestions for change along with proposals for growth and retention. All of which was conducted in a positive and friendly manner and within agreed costs and time-scales set.

Keven Bader, Chief Executive, Institute of Trade Mark Attorneys