Our clients work in widely varying sectors, with very different membership dynamics. That’s where the membership experience and insight which drives our membership consultancy strategies comes into play.
Chartered Institute Of Public Relations
Hall Associates’ professional approach to member contact has helped us to stay in touch with our members during the Coronavirus pandemic. They have operated as an extension of our team, keeping members informed about the new member benefits the CIPR has introduced, including our new Career Centre and the option to pay by monthly direct debit. More members are staying with us as a result.
Graham Kench | Membership & CPD Manager
Royal Society of Medicine
We have worked with Hall Associates for 8 years, during which time they have provided valuable support to our renewal and member engagement activities. We would recommend them to any organisation.
Gavin Berkerey | Head Of Marketing
IAM Roadsmart
We engaged the services of Hall Associates to enhance our engagement and retention of members and their skilled team quickly developed an excellent understanding of our members and their needs. They have worked closely with us to improve conversion rates and as a result our member retention has improved. The management information provided as part of their service is excellent and we would recommend their services and expertise to any organisation looking to improve their membership engagement and retention.
Jags Ladwa | Head of DRA & Strategic Analysis
British Computer Society
We have been working with Hall Associates for over 12 years. As they work with most of the professional bodies in the UK- they are able to bring insight and best practice into the work they do.
Eve McTighe-Crew | Head of Customer Care and Engagement
National Association for Special Educational Needs
We were delighted with the outcomes of our partnership and continue to implement their recommendations today. John in particular was a source of great insights and we thank him and the rest of the team.
Sam Ward | Marketing Executive
Operational Research Society
We engaged Hall Associates to conduct some research to help us understand how our existing and lapsed members felt about the current membership experience. The results of the research were used by Hall Associates to propose options to improve membership retention.
Hall Associates ensured they fully understood our needs so that their recommendations took into consideration resource availability and were prioritised.
We are now implementing two out of the five proposals which Hall Associates are continuing to support us with. They have a wealth of knowledge about the membership sector and this has been valuable to us in deciding next steps. We would not hesitate to engage Hall Associates in the future to help with other membership initiatives.
Louise Allison | Strategic Projects Manager
British Psychological Society
The value of an external consultancy should be that they have specialist skills and expertise, broad knowledge of the sector and therefore experience of what works and what doesn’t. I talked to several consultancies with a track record in membership development and retention. Hall Associates had a good reputation with some strong testimonials. What I particularly liked was their working style. I wanted a firm that would work alongside my staff, developing our skills as well as pointing to problems and advising on solutions.
Tim Cornford | Chief Executive
Royal Naval Association
The Royal Naval Association engaged Hall Associates to provide expert direction and guidance on future membership issues and understanding local branch activities in order to help support the recruitment and retention of members. Hall Associates developed a highly effective and valid research methodology in order to capture individual and group attitudes and issues. The results of the research phase were then most successfully melded with their wide experience with membership organisations to develop a challenging and truthful picture of the current state of recruiting and retention. Filled with sharp ideas using many tools and media that we currently do not exploit, the report was strong enough to act as the steel spine of our 5-year strategy, recently approved by the National Council.
Honest and practical, Hall Associates are not afraid to reveal uncomfortable truth, where necessary, and to come up with realistic and flexible solutions to the issues faced. A pleasure to deal with, Hall Associates are a highly professional and effective partner and I am extremely grateful for the evidenced based ideas that have set us on the right track. Highly recommended.
Captain Paul Quinn OBE | General Secretary
Royal Electrical and Mechanical Engineers Association
The REME Association has worked with Hall Associates to determine and begin to deliver a viable future role and organisation for the Association. The support provided by Hall Associates has exceeded our expectations. Their uniquely wide and detailed experience of working with ‘membership organisations’ enabled them to provide us with a clear picture of the issues we faced and to provide objective, fact-based, insights.
They worked in a close, positive, partnership with us to set out a realistic and practical way forward; they also helped enormously with the ‘hearts and minds’ campaign, making the case for change convincingly and with commendable persistence. Their team is excellent - they are good people to have alongside. To be frank, we tried to address the issues on our own and we failed; we still have a great deal to do but we would not have made it thus far without the assistance of Hall Associates.
Lieutenant General AC Figgures CB CBE | Master General
